Video with step-by-step instructions for assembly of the sidetable (3min video):
The desired length of the cables for the pendant lamp can be easily adjusted using the cable mount hardware. Video instruction:
Frequently asked questions
Q. How secure is shopping on raaaq.com?
Very. It’s vitally important that you can shop on our website in complete confidence.
Q. Can I make changes to my online order?
We all change our mind now and again. If you want to make any changes to your order, email us. Changing your order may delay your delivery. Please note that changes to your order can only be made prior to delivery. Please refer to our Returns and Cancellations for more details.
Q. Can you tell me the availability of a specific item?
Before you select a product to buy online, you’ll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. If there are any queries/issues we will be in contact with you. RAAAQ cannot be held responsible for delays beyond our control. We will always endeavour to inform you as soon as we become aware of any changes in the time originally given when you placed your order.
Q. What if my item is not available due to limited stock availability?
It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. We will contact you directly and make arrangements to refund your payment as quickly as possible.
Q. Can I order on raaaq.com online and collect my order?
Yes, please send us an email so we can help you further
Q. Where do you deliver to?
We deliver to all EU countries. If you don’t live in an EU country but still want to order our products then please send us an email and we’ll help you further.
Q. What do you charge for delivery?
We offer free delivery on all our products within the EU
Q. What are the payment options online?
We accept all major creditcards and debitcards, iDeal, Klarna, Paypal
RETURN AFTER DELIVERY POLICY
Q. What's our return policy?
Returning your order to us? It’s easy. Simply send us an email and return your order according the instructions we’ll send you and receive a full refund. The costs for returning by mail have to be paid by the client. Please ensure that your order is in the condition that you received it! Once you have confirmation that we’ve received your cancellation and the item is back in our warehouse and has been inspected, you will receive a full refund to the original payment method you used. Refunds made to a credit or debit card or via PayPal may not show in your account straightaway due to the clearing time required by banks to process the refund. Typically, this can take up to seven working days, but varies depending on the bank. Please contact your card issuer or bank directly with any queries.
Q. What happens if my furniture is damaged on delivery?
RAAAQ works with the best mail companies available in the market. Their mission is to ensure you’re 100% happy from the moment you choose your furniture to the day it arrives. In the unlikely event that your furniture arrives with signs of transit damage, we will endeavour to help you with one or more of the following options:
- If the furniture is useable, despite the damage, we’re happy for you to go ahead and use it
- Send us an email and we will send you an incident report form to record the problem. Please include photos of the damage of possible. Return the form to the same email address. We will contact you shortly after and arrange to visit and repair the problem to manufacturing standards. If we cannot resolve the matter on the first visit and parts are required, we will try to source them as quickly as possible
- If a repair cannot be made, we will replace the furniture, or give a full refund. The goods that are deemed faulty revert to the ownership of RAAAQ, and must be in our possession before monies are refunded
- A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
Q. What if I discover a fault with my furniture after delivery?
Please contact us via email
Q. What do I do if I have a complaint?
We are passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.
Whatever assistances you need, we’re happy to help. Please contact us via email.
QUESTIONS ABOUT PRODUCTS
How do I hang the lamp?
You can easily hang the lamps using the hanging kit added to your purchase. For the ceiling mount instructions please have a look at the instruction videos on the bottom of this page